Scope
There were two main goals of the redesign: 1) Improve the course purchase experience for all users so that more than one course can be purchased a time, and 2) Improve the experience for bank employees that will select products and sub-products after entering in a contract code that provides them with bundled course discounts.
Solution
By leveraging UX / UI design from large e-commerce and e-learning companies (e.g. Best Buy, Coursera), the IFSE purchase experience is more intuitive and familiar for all users and most importantly, allows multiple courses to be purchased at once. Additionally, bank employees can now input the contract code from more touchpoints on the website and the interactions for adding courses and sub-products is easier than before.
Impact & Outcomes
The final deliverable were low-fidelity wireframes which were handed to Lambda Solutions to deliver to the IFSE's internal team to review. Currently, no further work has been done on my part and the IFSE still currently use their legacy experience.
Role
Tools
I met with the Director of Learning Solutions (DLS) of Lambda Solutions to understand more about the project that they had been commissioned with. From my discovery session, I learned that there were two main goals of the redesign:
To understand more about the experience that I was going to design for, I sketched a user flow diagram with the DLS to see the different ways a user could navigate from the Courses page all the way through to checkout. Once this preliminary user flow was approved, I was then provided with user stories, acceptance criteria, and a workflow diagram (with minimum requirements) in order to start the redesign.
Initially, I researched and analyzed how large e-commerce/e-learning businesses (e.g. Amazon, BestBuy, Shopify, Coursera, Udemy) designed their experiences for product navigation, product category pages, the display of multiple products, the product detail page, interactions (e.g. when items are ATC), as well as the entire checkout flow.
The IFSE wanted to ensure that bank employees could enter in a contract code at multiple touchpoints on their website and from the design side of things, this was rather straight-forward (see redesign) - CTAs. What was challenging was figuring out what the most intuitive experience for bank employees when they clicked on this CTA as no user testing was conducted.
For example, some considerations were:
After doing two revisions of the wireframes, the lo-fidelity wireframes below was the final deliverable delivered to be reviewed by the IFSE. The redesigned experience captures all the minimum requirements requested with the most important aspects of the redesign being:
You'll also notice that the screens also resemble large e-commerce sites with respect to components, content sections, and layout, which means that users will find the experience improved due to increased usability and intuitiveness.